Do you know how a lot your online business is shedding because of poor communications? According to a report revealed by Grammarly, ineffective communications may very well be costing your corporation $12,506 per employee, per year. What’s the solution? For many organizations, it’s unified communications.
Market research has shown that demand for unified communications as a service (UCaaS) is erupting and will proceed to increase over the following few years – it’s expected to grow at a compound annual progress rate (CAGR) of 10.1 % until a minimum of 2027.
But is UCaaS proper for what you are promoting? What’s in it to your employees and clients?
With a reliable, straightforward-to-use UCaaS system, your online business can tackle all the inefficiencies of poor communication and collaboration – missed deadlines, reputational erosion, and time wasted resolving miscommunications. You’ll have higher productivity, smoother collaboration, and happier customers.
However, earlier than you soar right into a new technology, you could know the impact it will have in your business. Right here’s UCaaS defined, a look at everything it’s best to know earlier than getting started with unified communications.
What Is Unified Communications as a Service?
Unified communications as a service is a software as a service (SaaS) answer that delivers essential business telecom and workforce collaboration instruments in a single system. It’s essentially an all-in-one communications platform for businesses.
Because all your instruments are integrated, your data is integrated too. You’ve gotten a centralized dashboard and may quickly access data and analytics to get a clearer image of how effective what you are promoting communications are.
How Does UCaaS Work?
UCaaS is cloud-based, which means the software lives within the cloud and is managed by the provider. Because your data is securely stored in off-site data centers, your enterprise can continue working even when workers can’t come into the office.
In fact, UCaaS is a critical instrument for companies that are moving to a remote or hybrid work model. With unified communications as a service, groups can keep connected and collaborate with ease from anywhere.
UCaaS is just like VoIP technology in that your voice data transmits over the internet and you don’t need an on-premises phone system. Nevertheless, UCaaS does far more than VoIP.
The Principal Features of UCaaS Defined
The biggest advantage of UCaaS is that all your communication instruments are united under one umbrella. Meaning users can access totally different tools without switching platforms. Additionally they won’t must waste time searching for data.
Because of this, there’s no more calling a client back because the files you need aren’t simply accessible. There are no more overlooked emails and lost messages, or wasted time sifting via voicemail messages for information higher suited to a quick chat.
Instead, everything lives in a single place, and all of the data and files you need are at your fingertips.
Here are the main features you possibly can anticipate with a unified communications platform and what you must look for to ensure you’re getting an answer that can elevate your communications.
Enterprise phone – Join from anyplace with a cloud phone system. Look for tools like call analytics to track the performance of your sales and support teams, virtual voicemail, and call heart capabilities, reminiscent of automated attendant and a real-time call statistics dashboard.
Video conferencing – Engage with employees and customers with high-quality audio/video. To help you get more out of your video conferencing, look for interactive instruments like screen sharing and screen annotation.
Workforce chat – Save time with real-time chat messages instead of having to create an email or make a call every time it is advisable communicate. Your staff chat ought to sync across desktop and mobile applications for anywhere conversations. Additionally, look for rich textual content editor functionality to ensure messages are properly formatted and crystal clear.
File administration – Collaborate with confidence with secure file management. You’ll want your UCaaS to incorporate real-time backup and restore so you by no means have to worry about losing the latest version of your shared files.